Shipping policy

Thank you for choosing INSBROW. We are dedicated to delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

  1. Shipment Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time.

  1. Shipping Rates & Delivery Estimates We offer FREE Standard Shipping on selected bundle offers (such as our 2x Flawless Brow System bundle) and orders meeting promotional thresholds.

  • Standard Shipping (United States): 5 to 12 business days (Estimated) — Free or calculated at checkout based on promotional events.

  • Expedited Shipping (United States): 3 to 7 business days (Estimated) — Rates calculated at checkout.

Delivery delays can occasionally occur due to customs processing, carrier delays, or high-volume holiday seasons.

  1. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 to 48 hours. You can track your package directly through our website or the carrier's portal.

  2. Customs, Duties, and Taxes INSBROW is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  3. Damages & Lost Packages If you received your order damaged, or if your package is lost in transit, please contact our support team immediately at support@insbrow.com. Please save all packaging materials and damaged goods before filing a claim, and include photos of the damage so we can fast-track your replacement.

  4. Incorrect Address Disclaimer It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at support@insbrow.com if you believe you have provided an incorrect shipping address.